Frequently Asked Questions

Carsala found exactly what we were looking for, and quickly ...

Here are some questions our staff is regularly asked. If you have additional questions, you can chat with us, email us (info@carsala.com), or call us (888-855-8258).

Is Carsala a car dealer?
No. Carsala does not sell cars; We helps people buy them. Carsala has no inventory. Rather, we search the inventories of thousands of dealers and negotiate with them to get you the perfect car at a low price.

Can Carsala Help Me Buy a New Car (instead of used)?
Yes! Give us a call at 888-855-8258 to discuss your search.

Why Should I Use Carsala?
At the end of the day, you will save time and money. We guarantee it. Most auto experts get paid by dealers for sending them customers. Carsala is different. We never take a penny from dealers. That's why we charge for our services. We work for you, the buyer. Beware if someone will provide services for free; if the dealer has to pay when you buy, then you will overpay to cover that fee (and then some).

Is Carsala a Nationwide service?
Yes, Carsala has negotiated great deals all over the country. We simply need to know your zip code and how far you are willing to drive for a great deal.

What Services does Carsala offer?
No matter where you are in your search, Carsala can help. See our Overview Page or call us at 1-888-855-8258 to discuss your upcoming purchase.

How Much Can You Save Me?
On average, we save about $4,000 off of Kelley Blue Book suggested retail price (20-25% off). Sometimes the best deal comes from a dealer who priced a car extremely low to begin with and won't negotiate. Sometimes the best deal comes from a dealer who priced a car too high and agreed to reduce the price by $5,000 for our customer. As a result, the discount off asking price ranges from $0 (rarely) to $5,000. We never charge more than asking price. So if we can't negotiate anything off the price, then our fee after the deposit would be $0. And the deposit is refundable if you find a better deal ( see Low Price Guarantee).

How Does It Work?
It depends on how you want us to help you. For our Full Service, you tell us what you're looking for; we tell you how good of prices we believe we can negotiate; you hire us (and pay a deposit); we search, negotiate, and send you a report like this one. For more information, see How it Works or call us at 1-888-855-8258.

Can I Test Drive the Car?
Yes. We will tell you the best deal we found and get the price in writing. You can then take that confirmation to the dealer (who will be expecting you) and test drive the car before purchasing.

How Much Does it Cost?
Ultimately, nothing. We save you much more money than you pay us. However, we do charge customers upfront to cover our costs. The amount depends on how you want us to help you. Our most popular service is our Full Service.

Why Do I Have to Pay a Fee Upfront?
When you hire us, we commit our time, resources and use professional negotiators who are paid whether you buy or not. The upfront fee covers our most basic costs. This also helps us ensure that our customers are truly ready to buy, which helps us negotiate more effectively with dealers.

How Do You Make Sure the Cars Are High Quality?
First, Carsala only looks for cars at dealerships, which offer higher quality vehicles than private sellers. Second, we encourage all customers to review vehicle history reports (on their own or by letting us do it for them). Third, for an additional charge, we'll have an independent mechanic look at the car and provide you with a detailed report; this typically takes 2-3 days after we find the car. Fourth, you can specify you only want a pre-owned vehicle certified by the original manufacturer.

Do I Have to Purchase the "Best Deal" You Negotiate For Me?
No. Hiring us does not obligate you to purchase one of the deals we negotiate for you. However, it is important that you be ready to buy when hiring Carsala. When negotiating with dealers, we tell them that you are truly "ready to buy". If you don't buy because we did a poor job negotiating, then we'll give you a 100% refund (see Low Price Guarantee).

Does Carsala Have a Broker's License?
Carsala is not a broker. Brokers get paid by dealers to send customers to them. We do not get paid by dealers. Carsala truly is a new way to buy a car.

Can You Help Me Obtain Financing?
Not currently. Helping our customers obtain financing is something we will offer in the future.


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